Website Terms of Use

Ownership of site; Agreement of Terms of Use. These terms and conditions of use apply to the Heluva Pty Limited (Heluva) website and all associated sites linked to by Heluva, its subsidiaries and affiliates and all collectively know as the Heluva site. The Heluva and Ellaspede sites are the property of Heluva Pty Limited. BY USING THESE SITES, YOU AGREE TO THE THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THESE SITES.

Heluva reserves the right, at its sole discretion to change, modify, add or remove portions of the Terms and Conditions, at anytime without notification or prior consent. It is your responsibility to check these Terms and Conditions periodically for changes. Continued use of the website after changes means that you accept and agree to the new Terms and Conditions. So long as you agree and comply with the Terms and Conditions set out, Heluva grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Heluva Site.

Customer Care

For any customer enquiries please contact:

Phone: +617 3844 6676

8 Greet Street, West End, 4101
Brisbane, Queensland, Australia


At Ellaspede, we’re proud to offer you fast shipping options including express or regular parcel post. We use Australia Post for our regular and express posting. We ship Australia wide, as well as to most international countries. If you have a question or query about international shipping please email us at

Australian orders will arrive within 1-5 business days, with international orders to arrive within 1-4 weeks. Orders are packed and shipped each business day, Monday to Friday. With orders from Saturday and Sunday being shipped each Monday. Please note that some shipping to international countries does not allow tracking, and orders specified to be shipped to these countries would be at the buyers own risk.

Some international orders may incur additional import fees upon arrival in their destination country. Please be aware that Ellaspede does not control these taxes, and as such will not be held accountable for import costs on any such items. To avoid any surprise fees, please check with your local customs authority prior to ordering.

Heluva and Heluva employees will pack every order with the utmost of care. However, Heluva will utilise the services of Australia Post to ship all parcels (unless organised otherwise). Any loss or damage incurred is on the onus of Australia Post (or other carrier). Should loss or damage occur please conact Australia Post Customer Service on 13 13 13 or visit


Content is known as but not limited to all text, interface, graphics, vector graphics, photography, videos, music, audio, trademarks, logos, artwork, coding, user interface, design, structure, coordination, expression, selection, arrangement, ‘Flow’ of Content contained on the Site id owned, controlled or licensed by or to Heluva and is protected by trademark, copyright, patent and numerous other intellectual property rights and unfair competitions clauses, policies or laws.

No part of the Heluva or Ellaspede site is to be, (not exclusive to the following), copied, republished, reproduced, uploaded, publicly displayed, posted, mirrored, encoded, translated, transmitted or distributed in anyway to any website, external storage device, internal storage device, computer or server without the prior written consent of a Director Heluva representative.

Purpose made information may be used and downloaded from Heluva or Ellaspede sites including data, specifications, product retailers and pricing sheets. This information is for personal use only. No modification is to be made nor should content be copied, republished, reproduced, uploaded, publicly displayed, posted, mirrored, encoded, translated, transmitted or distributed in anyway to any website, external storage device, internal storage device, computer or server without the prior written consent of a Director of Heluva.


Heluva or Ellaspede Site may contain links to other third party websites. These sites are provided for information and convenience to our visitors. These links are not under Heluva control and Heluva is not responsible for and does not endorse the content of third party links. It is your responsibility to engage and use these links, products and services.


Heluva reserves the right to perform any of the following at any time.

  1. Modify, terminate, delete all or a portion of the content of the site without the need for notification
  2. Modify, change the content of all or a portion of the content of the without the need for notification
  3. Interrupt the operation of the Heluva Site or portion of Heluva Site for maintenance


By using the site you agree to indemnify Heluva, its officers, directors, shareholders, predecessors, successors, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses made against any third part due to or arising out of or in connection to the use of the Heluva or Ellaspede Site.

Violation of Terms and Conditions

Heluva may choose to disclose your information if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Heluva Site, or in order to identify, contact or solicit legal action against you or someone who is causing or who has caused injury, whether intentional or unintentional to Heluva’s rights, property, visitor’s rights, Heluva customers and Heluva accounts. Heluva reserves the rights at all times to publicly disclose any information it sees fit to apply with any applicable law, regulation, policy, and legal process or government request. Heluva may also disclose your information to another company or organisation if the disclosure aids in fraud protection.

By using the site you agree that Heluva may preserve, copy and make public at any time any transmittal or communication by you with Heluva through the Heluva Site or any other service offered on or through the Heluva Site. The disclosure of this content will be to:

  1. Comply with a legal process
  2. Enforce the Terms and Conditions
  3. Respond to action or claims that any such data violates the rights of others
  4. Protect the rights, property or personal safety of Heluva, its employees, users, and the public

If Heluva deems your use of Heluva or Ellaspede Site a breach of the Terms and Conditions set out we reserve the right to terminate or block your use of the site with out the need for prior notification. By using the Heluva or Ellaspede Site you agree that if you violate any of the Terms and Conditions set out that Heluva will see any breach as unlawful and unfair business practice, and will cause irreparable harm to Heluva. Heluva reserves the right to prosecute those who are in breach to the full extent of the law. If Heluva take legal action against you as a result of a breach to the Terms and Conditions, Heluva is entitled to recover from you and you agree to pay all reasonable attorney fees and costs as a result of this action, in addition to any other relief granted to Heluva.

Governing Law; Dispute Resolution

You agree that Australian Law will govern all matters and any disputes relating to your access to or use of Heluva or Ellaspede website, the business or any products bought from Ellaspede including any actions for personal injury, property damage or any other financial loss. These Terms and Conditions are governed by and construed in accordance with the State of Queensland, Australia. In the event that a dispute arises from these Terms and Conditions, you agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia.


The information contained in the website is subject to change without notice. Copyright © Heluva Pty Limited. All Rights reserved.