Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Our policy

Heluva’s Privacy Policy applies to the use of all Heluva or Ellaspede ite and its Terms and Conditions by this reference. Additionally, by using this Heluva or Ellaspede Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to any Heluva or Ellaspede Site may be read or intercepted by others, despite best efforts. Heluva accepts no responsibility for personal information submitted.

Ellaspede is a registered trademark of Heluva Pty Limited. Heluva’s customer Privacy Policy covers the collection, use and disclosure of personal information that may be collected at any time by Heluva, or Heluva related company, business or organisation. Information may be collected but not exclusive to online forms, during the purchase of a product or service and telephone communication. The following explains why information is collected, what information is collected, use of information and protection of information.

Why we collect personal information

Heluva collects personal information in an effort to deliver superior customer service. Information collected assists in delivery, payment, stocktaking, restocking and quality control. In addition, personal information helps us to keep in contact and keep you up to date about our latest promotional offers, new products and events.

If you do not wish Heluva to keep you up to date please email and advise to unsubscribe.

What information is collected

When purchasing products Heluva will collect information such as contact name, contact email, contact number and delivery address. With regards to individual payments Heluva does not collect or store payment details instead this is carried out by a third party provider. It is important to note that at no stage during the payment process will Heluva request or ask for your personal banking or payment details. With regards to bulk buying Heluva will organise payment through EFT or direct deposit.

Use of information

Heluva will use the information collected to deliver goods, keep you up to date with the latest products, promotions and events. The information collected may also be used internally to assist in development of future products. Collected information will not be sold or distributed to a third party, without prior written consent of you or your company.

Protection of information

Heluva has safeguards in place to keep your personal information accurate, complete and up to date for the purpose of use. As a customer of Heluva you are entitled to update and check your stored information. Simply email and request a personal form update, once your identity has been confirmed your personal information will be sent out to you to be updated.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.