Heluva reserves the right, at its sole discretion to change, modify, add or remove portions of the Terms and Conditions, at anytime without notification or prior consent. It is your responsibility to check these Terms and Conditions periodically for changes. Continued use of the website after changes means that you accept and agree to the new Terms and Conditions. So long as you agree and comply with the Terms and Conditions set out, Heluva grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Heluva Site.
For any customer enquiries please contact:
Phone: +617 3844 6676
8 Greet Street, West End, 4101
Brisbane, Queensland, Australia
At Ellaspede, we’re proud to offer you fast shipping options including express or regular parcel post. We use Australia Post for our regular and express posting. We ship Australia wide, as well as to most international countries. If you have a question or query about international shipping please email us at firstname.lastname@example.org
Australian orders will arrive within 1-5 business days, with international orders to arrive within 1-3 weeks. Orders are packed and shipped each business day, Monday to Friday. With orders from Saturday and Sunday being shipped each Monday. Please note that some shipping to international countries does not allow tracking, and orders specified to be shipped to these countries would be at the buyers own risk.
Some international orders may incur additional import fees upon arrival in their destination country. Please be aware that Ellaspede does not control these taxes, and as such will not be held accountable for import costs on any such items. To avoid any surprise fees, please check with your local customs authority prior to ordering.
Heluva and Heluva employees will pack every order with the utmost of care. However, Heluva will utilise the services of Australia Post to ship all parcels (unless organised otherwise). Any loss or damage incurred is on the onus of Australia Post (or other carrier). Should loss or damage occur please conact Australia Post Customer Service on 13 13 13 or visit www.auspost.com.au
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 30 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased product, but not the original freight. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our shop. Please ensure you pack the return safely to prevent any damage to the products or boxes.
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim.
Returns & Exchanges
We have 4 rules of returns, item(s) must be returned:
– Within 30 days of purchase;
– With an Ellaspede receipt;
– Unworn and unused with the original tags still attached; and
– In the original packaging which must be in the original condition
To return your item you must first let Ellaspede know via phone (+617 3844 6676) or email (email@example.com). Returns without prior confirmation will not be accepted.
In the event of a return, your refund will be processed and refunded into your nominated account within 4-8 business days from Ellaspede receiving the returned goods.
In the event of an exchange, your replacement goods will be processed and shipped within 2-4 business days from Ellaspede receiving the returned goods. The standard shipping time will follow for resending the replacement goods.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The shipping will not be refunded.
You are not legally entitled to a refund or change if the product or packaging has been used or damaged. In the event that the product or packaging is used or damaged Ellaspede can choose to offer you a refund with a $25.00 AUD restocking fee.
Heluva PTY LTD and the Ellaspede site abide by the Laws and obligations laid out by the AUSTRALIAN COMPETITION AND CONSUMER COMMISSION. Heluva PTY LTD and the Ellaspede site are however, not obligated to abide by any other international, continent, country or state law.
Why we collect personal information
Heluva collects personal information in an effort to deliver superior customer service. Information collected assists in delivery, payment, stocktaking, restocking and quality control. In addition, personal information helps us to keep in contact and keep you up to date about our latest promotional offers, new products and events.
If you do not wish Heluva to keep you up to date please email firstname.lastname@example.org and advise to unsubscribe.
What information is collected
When purchasing products Heluva will collect information such as contact name, contact email, contact number and delivery address. With regards to individual payments Heluva does not collect or store payment details instead this is carried out by a third party provider. It is important to note that at no stage during the payment process will Heluva request or ask for your personal banking or payment details. With regards to bulk buying Heluva will organise payment through EFT or direct deposit.
Use of information
Heluva will use the information collected to deliver goods, keep you up to date with the latest products, promotions and events. The information collected may also be used internally to assist in development of future products. Collected information will not be sold or distributed to a third party, without prior written consent of you or your company.
Protection of information
Heluva has safeguards in place to keep your personal information accurate, complete and up to date for the purpose of use. As a customer of Heluva you are entitled to update and check your stored information. Simply email email@example.com and request a personal form update, once your identity has been confirmed your personal information will be sent out to you to be updated.
Content is known as but not limited to all text, interface, graphics, vector graphics, photography, videos, music, audio, trademarks, logos, artwork, coding, user interface, design, structure, coordination, expression, selection, arrangement, ‘Flow’ of Content contained on the Site id owned, controlled or licensed by or to Heluva and is protected by trademark, copyright, patent and numerous other intellectual property rights and unfair competitions clauses, policies or laws.
No part of the Heluva or Ellaspede site is to be, (not exclusive to the following), copied, republished, reproduced, uploaded, publicly displayed, posted, mirrored, encoded, translated, transmitted or distributed in anyway to any website, external storage device, internal storage device, computer or server without the prior written consent of a Director Heluva representative.
Purpose made information may be used and downloaded from Heluva or Ellaspede sites including data, specifications, product retailers and pricing sheets. This information is for personal use only. No modification is to be made nor should content be copied, republished, reproduced, uploaded, publicly displayed, posted, mirrored, encoded, translated, transmitted or distributed in anyway to any website, external storage device, internal storage device, computer or server without the prior written consent of a Director of Heluva.
Heluva or Ellaspede Site may contain links to other third party websites. These sites are provided for information and convenience to our visitors. These links are not under Heluva control and Heluva is not responsible for and does not endorse the content of third party links. It is your responsibility to engage and use these links, products and services.
Heluva reserves the right to perform any of the following at any time.
- Modify, terminate, delete all or a portion of the content of the site without the need for notification
- Modify, change the content of all or a portion of the content of the without the need for notification
- Interrupt the operation of the Heluva Site or portion of Heluva Site for maintenance
By using the site you agree to indemnify Heluva, its officers, directors, shareholders, predecessors, successors, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses made against any third part due to or arising out of or in connection to the use of the Heluva or Ellaspede Site.
Violation of Terms and Conditions
Heluva may choose to disclose your information if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Heluva Site, or in order to identify, contact or solicit legal action against you or someone who is causing or who has caused injury, whether intentional or unintentional to Heluva’s rights, property, visitor’s rights, Heluva customers and Heluva accounts. Heluva reserves the rights at all times to publicly disclose any information it sees fit to apply with any applicable law, regulation, policy, and legal process or government request. Heluva may also disclose your information to another company or organisation if the disclosure aids in fraud protection.
By using the site you agree that Heluva may preserve, copy and make public at any time any transmittal or communication by you with Heluva through the Heluva Site or any other service offered on or through the Heluva Site. The disclosure of this content will be to:
- Comply with a legal process
- Enforce the Terms and Conditions
- Respond to action or claims that any such data violates the rights of others
- Protect the rights, property or personal safety of Heluva, its employees, users, and the public
If Heluva deems your use of Heluva or Ellaspede Site a breach of the Terms and Conditions set out we reserve the right to terminate or block your use of the site with out the need for prior notification. By using the Heluva or Ellaspede Site you agree that if you violate any of the Terms and Conditions set out that Heluva will see any breach as unlawful and unfair business practice, and will cause irreparable harm to Heluva. Heluva reserves the right to prosecute those who are in breach to the full extent of the law. If Heluva take legal action against you as a result of a breach to the Terms and Conditions, Heluva is entitled to recover from you and you agree to pay all reasonable attorney fees and costs as a result of this action, in addition to any other relief granted to Heluva.
Governing Law; Dispute Resolution
You agree that Australian Law will govern all matters relating to your access to or use of Heluva or Ellaspede Site and including all disputes. These Terms and Conditions are governed by and construed in accordance with the State of Queensland, Australia. In the event that a dispute arises from these terms and Conditions, you agree to submit to the non-exclusive jurisdiction of the courts of Queensland, Australia
The information contained in the website is subject to change without notice. Copyright © Heluva Pty Limited. All Rights reserved.