Shipping and Handling
Ellaspede is a registered trademark of Heluva Pty Limited. Heluva’s customer Privacy Policy covers the collection, use and disclosure of personal information that may be collected at any time by Heluva, or Heluva related company, business or organisation. This document should be read in full in conjunction with The Terms and Conditions of use of the www.ellaspede.com.au website.
Heluva and Heluva employees will pack every order with the upmost of care. However, Heluva will utilise the services of Australia Post to ship all parcels (unless organised otherwise). Any loss or damage incurred is on the onus of Australia Post (or other carrier). Should loss or damage occue please conact Australia Post Customer Service on 13 13 13 or visit www.auspost.com.au
RETURN
Heluva PTY LTD and the Ellaspede site abide by the Laws and obligations laid out by the AUSTRALIAN COMPETITION AND CONSUMER COMMISSION. Heluva PTY LTD and the Ellaspede site are however, not obligated to abide by any other international, continent, country or state law.
If you order is faulty when received please follow the steps as outlined.
Step 1: Email contact@ellaspede.com within the first 24 hours of delivery. Your email MUST contain your invoice or order number, your full name, your shipping and billing address, please describe the fault (pictures will assist) and contact email
Step 2: An Ellaspede representative will contact you via email (please allow for 1- 5 working days)
Step 3: If your claim is determined to be the fault of Ellapsede or the manufacture we will ask you to return the item. The cost of postage will be the responsibility of Heluva for FAULTY GOODS ONLY. If the fault is determined to be the fault of a courier service or Australia Post Heluva will direct you to the appropriate customer service department.
Step 4: Once your item has been received by Ellaspede please allow us 5 working days to exchange the damaged item and resend or provide you with a refund. It is up to the discretion of Heluva and Ellaspede to choose whether to exchange the item or refund your money.
If you wish to return or exchange the item because it does not fit please follow steps outlined.
Step 1: Email contact@ellaspede.com within the first 24 hours of delivery. Your email MUST contain your invoice or order number, your full name, your shipping and billing address, please describe why you wish to exchange the item and contact email
Step 2: An Ellaspede representative will contact you via email (please allow for 1- 5 working days)
Step 3: The postage cost incurred when shipping the item will be YOUR responsibility. Please note, we will not accept COD Postage costs under any circumstances.
Step 4: Once your item has been received by Ellaspede please allow us 5 working days to exchange the damaged item and resend or provide you with a refund. It is up to the discretion of Heluva and Ellaspede to choose whether to exchange the item or refund your money.
Shipping charges and Dispatch
Shipping cost are calculated based on weight. If you are purchasing a lot of items please feel free to contact us contact@ellaspede.com and we can see if there is a cheaper option.
‘Estimated shipping within 48 hours’ refers to the estimated time it will take for items to be lodged at a place of shipping. The actual time may vary and may be effected by weekends, public holidays and / or industrial action. Actual shipping, (delivery), times are unknown and at the discretion of the shipping service. Australia Post will be the primary shipping service used, though some orders may be sent via other shipping providers.
Payment
At current, we accept online credit card payments using paypal – the worlds leading online payment portal. For all our Australian customers G.S.T cost will be visible at the time of purchase. For all international orders G.S.T will not be incurred however, please be aware that your order may be subject to local Custom’s duties and/or local taxes in the country of destination. Please check with your local authority to ascertain applicable rates. Any additional charge is the responsibility of the customer.
